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At YourSkincare Vanity, we strive to provide you with the highest quality skincare products that meet your needs and expectations. However, we understand that there may be instances where you need to return or exchange a product. We want to make the process as seamless and hassle-free as possible for you. Please review our Return and Exchange Policy below:
1. Eligibility for Returns and Exchanges:
- You may be eligible for a return or exchange if you have purchased a skincare product from YourSkincare Vanity within the last 3 days. There is no refund policy but you can exchange product with another one.
- To return the product must be in its original packaging, unused, and in the same condition as when you received it and you will be charged with certain shipping cost.
2. Reasons for Return or Exchange:
- Defective or Damaged Products: If you receive a product that is defective or damaged or expired please contact our customer service team immediately with photographic evidence of the issue. We will gladly replace or refund the product at no additional cost to you.
- Unsatisfactory Results: We understand that skincare can be subjective, and individual results may vary. If you are unsatisfied with a product’s performance, we encourage you to contact our customer service team to discuss your concerns. We may be able to suggest alternative products or skincare routines to better address your needs.
3. Procedure for Returns and Exchanges:
- To initiate a return or exchange, please contact our customer service team via email at [email@example.com] or contact us via our social media account(Facebook or Instagram) .
- Our team will guide you through the necessary steps
- Please securely package the product and include a copy of your original purchase receipt or order confirmation.
4. Non-Refundable Items:
- For hygiene reasons, certain skincare products, such as opened or used items, may not be eligible for return or exchange. Please check the product description for specific details.
If you have any questions or concerns regarding our Return and Exchange Policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure you have a positive experience with our skincare products.
YourSkincare Vanity values your satisfaction and is committed to helping you achieve your skincare goals with confidence and peace of mind.